Terms & Conditions

Delivery info
Subject to stock availability, we aim to despatch within 3 days of processing your order. (orders placed on Saturday, Sunday or Bank Holidays will take slightly longer). All orders will be shipped by our designated courier to addresses within mainland and abroud.
Shipping cost apply to orders shipped to Europe and a selection of other countries, and will be outlined on your order form before payment is processed. Certain countries do not have specified shipping cost on our website, in this case please contact us to inform if shipping is possible to the desired country.
In some cases additional costs for shipping an order will apply. In this event, we will contact you with details of the charge before your order is dispatched. If you are unhappy with this and do not wish to proceed, a full refund will be provided.
For special delivery requests please email info@grijzer.nl

All prices fall within the margin scheme (Dutch: Margeregeling). This is the VAT scheme for entrepreneurs who trade in antique and used goods. This means we do not charge VAT on our prices. It is the responsibility of the buyer to cover extra VAT cost if applicable, for instance as charged by Customs when importing to the customers country.

Every effort is made to ensure that prices shown on GRIJZER website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you choose to cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.

Stock Availability
In the unfortunate event that goods you have purchased and paid for are out of stock we will refund you and confirm by email within 24 hours. 

Weights of objects are approximate weight and are weights including packaging materials.

Customer Service
If you have any queries regarding your order, a product, or our service please contact our mail order customer services team on: info@grijzer.com
If you have seen an item in store that does not feature on our on-line shop please email requests to info@grijzer.nl

Special Offers and Discounts
Please note that certain products may, from time to time, be shown with a % discount applied. The discount has already been applied to these items and the price that is displayed will apply in all instances.

Please email all queries regarding returns or refunds to info@grijzer.com. Please state the reason for return and include your email address.

Please wait for a response confirming the best course of action before returning your item(s).

If you are not entirely satisfied with your purchase, you may return your selection to us in a saleable condition for a refund at any time within 14 days of receipt of your goods. Please note that goods are returned at your own cost and we recommend the use of a registered postal or courier service for your protection.We also recommend that you keep any proof of posting documentation for your security. If the goods are being returned due to an error on our part, your postal costs will be refunded. Please allow up to one week once you have returned your parcel for any exchange to be processed or refund to be credited.

All damages must be reported to us within 48 hours of receipt of goods.

Privacy and Security
When you shop with GRIJZER online we ask for information like your name, email address, delivery address, telephone number and credit/debit card details. All this information is necessary to enable us to process your order and liaise with you about your order. Our chosen trusted payment processor is Molly. We do not store any credit or debit card information you supply to Molly during checkout. Molly deploy security measures that meet all modern standards. Your information is fully protected to the highest standard whenever you place an order.

Data Protection
When placing an order, we will store the data you provide. Any data we store may, in the future, be used for promotional mailings from us. We will not pass your details to third parties.

Use of Cookies
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned to the site for example. Cookies do not contain any personal information about you and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. If you prefer, you can set your browser software not to accept cookies – if you choose to disable cookies you should still be able to use the site, but you may lose some functionality.

Your Rights
If you have any queries about the personal and account information we are holding in your name, please contact our customer service team, who will be more than happy to review your file and update your records. You can contact info@grijzer.nl

Terms and conditions for on-line customers
By completing the purchasing processes you are agreeing to be bound by the terms & conditions shown below. These terms and conditions do not affect your statutory rights.

Formation of contract (online purchases)
All requests to order items from www.grijzer.nl shall be provisional and non-binding unless or until a "Confirmation of Order" e-mail has been sent to the e-mail address of the registered user. For the avoidance of doubt a contract between the parties shall not be established until this takes place.

Payment options
We accept all major credit/debit cards: Visa, Visa Electron, Mastercard and Maestro. We also accept iDeal for dutch customers and PayPal for international payments.

Stock Availability
In the unfortunate event that goods you have purchased and paid for are out of stock we will refund you and confirm by email within 24 hours. 

Every effort has been made to ensure that the brand specification and description of all items is correct on our website.  We can however not be held responsible for incorrect attribution of objects to a brand or manufacturer. If you have any queries regarding the specification of products please contact us before placing your order to request additional information. We will endeavour where possible to provide you with more detailed information.

As a consumer you have the right to cancel your contract at any time during the period which commences on the day the contract comes into existence and ends on the expiry of 14 calendar days, beginning on the day after the day of delivery of the goods. If you wish to cancel your contract you should notify us by email to info@grijzer.nl

In such circumstances we will accept any item(s) comprised in a cancelled order provided that you have taken reasonable care of the items while they have been in your possession. We will refund the cost of rejected items or cancelled orders (including the original despatch charge) within 7 days of receiving the item(s) back. Please note, however, that items are to be returned at your own cost and we recommend the use of a registered postal or courier service for your protection.

Limitation of liability
The liability of GRIJZER in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall GRIJZER be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.

Data Protection
GRIJZER will take all reasonable precautions to ensure that details relating to you, your order & payment are kept secure in accordance with the requirements of the Data Protection Act 1998. Unless GRIJZER is negligent in exercising these responsibilities then GRIJZER shall not be held liable for unauthorised access to information supplied by you. Where you supply data relating to other individuals you will be deemed to have obtained their agreement to this information being released to us. 

Trademark disclaimer
All product and company or brand names used on our website are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. The use of corresponding brand names, types, numbers and other descriptions are solely meant as a reference. Although this information is compiled with upmost care, GRIJZER cannot guarantee that this information is and/or stays 100% accurate and correct. We therefore reserve all rights of our publications and accept no liability for any kind of damage directly or indirectly that can come from the use or not able to use of the information provided by GRIJZER.

Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods.

Terms & Conditions: Instore Contemporary Goods

Returns Policy

Faulty Goods
A refund will be issued if goods are found to be faulty or unfit for the purpose for which they were sold up to 30 days from the date of purchase providing they are accompanied with the original receipt of purchase.

Non-Faulty Goods
A refund will be issued if goods are returned undamaged within 14 days of purchase when accompanied by the original receipt of purchase. Goods returned after 14 days may be returned for a credit note or exchange up to 30 days from the date of purchase.

If an item (excluding furniture) has been purchased as a gift and there is nothing wrong with the item, it may be returned, undamaged and in its original packaging, within 28 days so of purchase, provided that it is accompanied by the Original Receipt. 

VAT of GRIJZER is NL126550116B02    
Registered Company
Company’s registered name